Returns and Exchanges
We take great pride in the quality of our functional goods and hope you are delighted with your purchase. If for any reason you are not satisfied, we accept returns of unused items in their original packaging within 28 days of receipt.
Notification
Please contact our customer service team via email to notify us of your intent to return or exchange an item.
Packaging
Ensure the goods are securely wrapped in their original packaging to prevent damage during transit; items must be in resalable condition.
Dispatch
Send the package using a tracked postal service to our Redchurch Street headquarters, retaining your proof of postage.
Refund Processing
Once received and inspected, we will process your refund or exchange within 7 working days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing